Urgent appointments
• Use our Online Service (Patchs), Monday to Friday from 8:00am to 6:30pm. We will respond asap during opening times
• Phone us on 01484 440840, Monday to Friday from 8:00am to 6:30pm
• Visit the surgery and speak with a receptionist, Monday to Friday from 8:00am to 6:30pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
• Use our Online Service (Patchs), Monday to Friday 8:00am to 6:30pm. We will respond asap during opening times
• Phone us on 01484 440840, Monday to Friday from 8:00am to 6:30pm
• Visit the surgery and speak with a receptionist, Monday to Friday from 8:00am to 6:30pm
• Use your NHS account (through the NHS Website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Cancel or change an appointment
• Use your NHS account (through the NHS Website or NHS App)
• Use our Online Service (Patchs)
• Phone us on 01484 440840, Monday to Friday from 8:00am to 6:30pm
• Reply CANCEL to your appointment reminder text message
Types of appointments available
• By phone
• Face to face at the surgery
• On a video call
• By text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Help while we're closed
NHS 111 Online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Get help with your appointment
• If there is a specific doctor, nurse, or other healthcare professional you would prefer to see
• If you would prefer your consultation to be by phone, face-to-face, video call, text, or email
• If you need an interpreter
• If you have any other access or communication needs
Request home visit
To request a home visit, please call the practice on 01484 440840 as early as possible.
Make the most out of your appointment
- Make a note of any questions or concerns you might have before your appointment so you can make sure you cover everything you want to.
- Wear loose clothing to make it easier for you to have your blood pressure checked and easily removable footwear to examine feet should these examinations be needed.
- If you are concerned about not understanding or remembering something from your appointment you can bring someone with you. Someone you are happy to share your medical information.
- Be direct. You may have a problem that is embarrassing or difficult for you to talk about. Don’t leave it until the end. Remember these problems are probably common ones your doctor comes across.
- If you are prescribed medication, be sure you are happy why it has been prescribed, how it works and how long you have to take. You can ask the pharmacist about medicines as well.
- If you are on medications please bring them with you. Also bring other medications you are taking not prescribed by your doctor like herbal medicine, health food purchases etc.
Frequently asked questions
Urgent medical issues are prioritised and will be assessed as soon as possible. For routine appointments, waiting times may vary depending on demand.
Yes, you can request a specific GP or clinician. We will do our best to accommodate this, although it may affect how quickly you can be seen.
If you can no longer attend, please let us know as soon as possible so we can offer the appointment to another patient. To let us know you wish to cancel or change your appointment click here.
If you arrive late, you may be asked to rebook your appointment. This helps us keep to time and ensure all patients are seen fairly. Please ensure you arrive at least 10 minutes prior to your given appointment time.
Yes, many appointments can be carried out over the phone or by video. This will be arranged where appropriate.
Standard appointments are usually around 10 minutes. If you have multiple concerns, please let us know when booking so we can allow enough time.
Not always. Some queries can be resolved without an appointment, such as medication requests, fit notes, or general advice. Our team will guide you to the most suitable option.